Shipping policy

Shipping & Refund Policy

Last Updated: September 2026

We take great care in ensuring your beef arrives frozen, safely packed and ready to enjoy.

Shipping

Local Delivery

We offer free local delivery throughout the Sunshine Coast and Gympie areas for orders over $120. For orders under $120, a $20 delivery fee applies.

Our local deliveries run every second Friday. When placing your order, simply select the available delivery date that suits you best at checkout.

Order cut-off: COB Wednesday prior to your selected delivery date.

If none of the available delivery dates suit, please reach out to us. We’ll always do our best to arrange an alternative delivery time where possible.

Receiving Your Order

To ensure your beef arrives in the best possible condition, we kindly ask that someone is available to receive your order on the scheduled delivery day whenever possible.

If you provide authority for your parcel to be left unattended, responsibility for the order transfers to you once delivery has been completed.

Please refrigerate or freeze your order as soon as possible after delivery.

Dispatch

Orders are packed fresh from our freezer and dispatched on selected shipping days to minimise time in transit.

During periods of high demand, dispatch times may vary slightly.

Packaging

Our beef is carefully packed in insulated packaging with ice packs to maintain safe temperatures during transport.

Returns

Due to food safety regulations, we cannot accept returns of frozen food products.

Refunds & Replacements

If your order:

• arrives damaged

• is incorrect

• is incomplete

• does not arrive in a safe condition

Please contact us within 24 hours of delivery.

To assist with your claim, please include:

• your order number

• photographs of the products and packaging

• a brief description of the issue

Where appropriate, we may offer:

• a replacement product

• store credit

• a full or partial refund

Change of Mind

As our products are perishable food items, we are unable to offer refunds or exchanges for change of mind.

Australian Consumer Law

Our goods come with guarantees that cannot be excluded under Australian Consumer Law.

You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

Contact Us

If you have any questions regarding your order, please contact us as soon as possible and we’ll do everything we can to help.